What is a management system?
A management system is a proven framework of processes used by an organization to ensure that all tasks required can be fulfilled in order to achieve objectives. In a small organization there may not be an official system, just ‘our way of doing things’. Often ‘our way of doing things’ is not written down, instead it is in the head of the staff. However, the larger the organization the more likely it is that there are written instructions about how things are done. This makes sure that nothing is left out and that everyone is clear about who needs to do what, when and how. When an organization systemizes how it does things, this is known as a management system.
Management system standards
Some of ISO’s most well-known standards are management system standards. They provide a model to follow when setting up and operating a management system. Like all ISO standards, they are the result of international, expert consensus. Therefore, by implementing a management system standard, organizations can benefit from global management experience and good practice. These standards can be applied to any organization, large or small, whatever its product or service and regardless of its sector of activity.
An effective management system has many benefits including:
- More efficient resource use
- Improved risk management
- Increased customer satisfaction as services and products consistently deliver what they promise
All ISO’s management system standards are based on the principle of continual improvement. An organization or company assesses its current situation, fixes objectives and develops policy, implements actions to meet these objectives and then measures the results. With this information the effectiveness of the policy, and the actions taken to achieve it, can be continually reviewed and improved.
Audits and Certification
Audits are a vital part of ISO’s management system approach as they enable the company or organization to check how far their achievements meet their objectives. External audits also play a role in showing conformity to the standard. Certification (third party conformity assessment) is not the only way to show conformity to management system standards. It is the formal recognition, through a certificate, that the management system you apply conforms to the requirements of a standard.
AVRV management system certification services
AVRV is a management system certification organization offering services to all industries.
The scope of services is extensive in the fields of quality, environment, energy, occupational health and safety, food safety, and other critical sectors. AVRV employs experienced and well trained auditors qualified in their respective sectors, and is able to add value to clients’ businesses. The audit approach is designed to assist the organisations in achieving their objectives by providing input into continuous improvements. AVRV offers a wide scope of certification services enabling organizations to select one or more services integrated to improve value and reduce redundant auditing.
AVRV diverse range of accredited certification services includes:
- ISO 9001 Quality Management Systems
- ISO 14001 Environmental Management Systems
- OHSAS 18001 Occupational Health and Safety management systems
- ISO 22000 Food Safety Management Systems
- ELOT 1435 Communication services – Requirements for providers
Additional management system certification services offered are:
- ISO 50001 Energy Management Systems
- ELOT 1433 Education services – Assessment criteria of education organizations service quality
- ELOT 1434 Criteria for quality assessment of automotive relevant service organizations
- FSC/CoC Forest management – chain of custody certification
- ISO/TS 22002-1 Prerequisites programs on food safety – Part 1 food manufacturing
The route to certification
Step 1: Proposal for Certification – Contact AVRV and exchange of preliminary information. AVRV provides you a proposal based on the size and nature of your organization, detailing the the cost and time involved.
Step 2: Optional pre-audit – You may decide to perform pre-audit to assess the readiness of your organization for the audit. This stage is optional
Step 3: Stage 1 Audit – Readiness review of your management system to verify the status of your organization for certification that includes compliance of your documented system, examination of key elements of the system and planning of next audit steps. At the end of this step you will receive a report summing up all findings (critical and non critical).
Step 4: Stage 2 Audit – Evaluation of the implementation and systems effectiveness through observation of working practices, personnel interviews and examination of records. At the end of this stage all audit finding will be presented to you by the lead auditor that include nonconformities, observations, opportunities for improvement and strong points.
Step 5: Technical Review and Issue of Certificate subject to successful audit – The Certification Manager of AVRV will conduct a technical review of the adequacy of the audit files to confirm the issuance of a certificate. This means that you have to address all possible non conformities identified in previous stages of the audit.
Step 6: Surveillance audit – Each year the validity of the certification remains subject to successful surveillance audits. Every twelve months we will verify that the management system conforms to the requirements of the standard and drives continuous improvement.
Step 7: Re-certification – After 3 years and shortly before the expiry of the initial certificate our routine visit will be extended to enable a re-certification audit.
To download the PDF file on your computer, please right-click on the link and choose “Save”. If you prefer to preview the file online, please click on the link. PDF: AVRV Presentation 2013
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