ISO 9001

Commitment to quality

Overview

Since the first release ISO 9001 over 30 years ago, more than a million organizations worldwide have adopted the principles and achieved certification to the requirements of ISO9001, making it by far far the world’s most internationally recognized and most established quality framework. The ISO 9001 standard can be applied to any type or size of organization, from small family businesses to the world’s largest corporations and government institutions. It provides a structured yet flexible framework for a customer-focused quality management system (QMS) that drives performance improvement. Today’s version (ISO9001:2008) provides organizations with a comprehensive process-focused framework upon which an organization can build business processes that lead to the successful achievement of organizational objectives.

ISO 9001 STANDARD

ISO 9001 can help any kind of organization to improve customer satisfaction, motivate employees and promote a culture of continual improvement. The standard applies to the processes in an organization which have an impact on quality. It targets to continual improvement and customer satisfaction. The major clauses in the standard are:

  • Quality management system
  • Management responsibility
  • Resource management
  • Product realization
  • Measurement, analysis, and improvement

ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Fact based decision-making
  • Mutually beneficial supplier relationships

Key Benefits

Some of the direct benefits achieved by ISO 9001 certified companies include:

  • Proves your commitment to quality and customer satisfaction
  • Improves financial performance as studies have consistently shown that ISO 9001 certified outperform non-certified companies
  • Ensures your products and services effectively meet customer and applicable statutory and regulatory requirements
  • Helps improve your organizational performance and makes it easier to measure performance and better manage business risk
  • Enhances brand reputation and can be a useful promotional tool

Next Steps

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