The standard ELOT 1435:2009 (ΕΛΟΤ 1435:2009) was published with the aim to set the minimum requirements for the implementation of a management system to “communication services providers”.
The standard is applicable to all organizations that provide communication services and include:
The standard is applicable to all communication services organizations of every type of size and can be used for :
The ELOT1435:2009 sets the requirements, which the Providers of Communication Services should meet, in order to demonstrate their capability to consistently provide communication services which meet their customers’ requirements.
The standard applies to the processes in an organization which have an impact on quality. It targets to continual improvement and customer satisfaction. The major clauses in the standard are:
Some of the direct benefits achieved by ELOT 1435:2009 certified companies include:
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