A ministerial decision introducing a new mandatory rating system for main and secondary touristic accommodation in Greece was published in the Government Gazette. (law. 4276 / 155Α/30.7.14).
According to the legislative framework the categorization and corresponding rating system is:
The classification aims to ensure that the highest standards are met across the Greek accommodation spectrum.
The new legislative framework assigned the responsibility to issue classification certificates to:
The criteria and specifications for the rating systems (star and key) are described in the legislative framework (core law and ministerial decrees).
The inspection of the main and secondary touristic accommodations according to the criteria of the rating system is assigned to accredited Inspection Bodies according to ISO17065.
The classification certificate is a prerequisite by the Respective Tourism Services Bodies for the lawful operation of a Touristic Accommodation.
All existing and new Main Touristic Accommodation Providers in Greece shall be ranked on a scale of 1 to 5 stars, based on which each hotel is classified into one of the five categories if they follow the minimum standards and collect the minimum number of points required for classification in each category.
All existing and new Secondary Touristic Accommodation Providers in Greece who wish to declare a certain category according to the key rating system.
The owner of the touristic accommodation requests AVRV to perform the inspection according to the criteria and the classification that they apply to achieve (i.e 4 stars) following the completion of a self assessment questionnaire.
AVRV inspectors perform the audit on-site following an initial review of the necessary documents of the application.
The inspector(s) of AVRV collect evidences of conformity according to each criterion of the classification system, records each deviation, uploads the documented evidences and stores the Technical Report in the online system of the Hellenic Chamber of Hotels (HCH)
Following completion of the on-site Inspection, the system is aware of any discrepancies between the self-assessment questionnaire and reality.
An independent technical reviewer of AVRV examine the content of the Technical Report of the inspector, issue an attestation of Conformity and uploads the report to the online system of the HCH indicating his decision for the rating.
The HCH reviews the decision, the technical report and issues the Classification Certificate to the tourist accommodation.
The Classification Certificate is valid for 5 years and is subject to a re-inspection following the expiry date or whenever a change takes place that impacts the operational or technical characteristics of the accommodation services provided.
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